Returns & Exchanges

At Mozi Wash, we want you to be completely satisfied with your home care purchases. If you are not happy with your order, we offer a 30-day return window for all unused and unopened products to ensure your home remains a sanctuary of clean.

1

Initiate Your Request

Contact our customer support team within 30 days of delivery with your order number to receive a Return Merchandise Authorization (RMA) number.

2

Pack Your Items

Securely place the unused items in their original packaging, ensuring all seals are intact to prevent leaks or damage during transit.

3

Ship to Mozi Wash

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing